How do I return an item?

All items sold are tested just before leaving our facilities with the test apparatus such as test mold or test cut included with the products. They are guaranteed to be as described and illustrated in the current product datasheet and user manual.

If for any reason you are not satisfied with any item purchased, you may return it within 30 days for repair or replacement. Certain items such as APSX-PIM and APSX Spyder are subject to significant crating, restocking and inspection fees.

Please send an email to to get your RMA#. Indicate your name, address, product name and your order number.